1.- Creative Rural is the first online travel agency that connects the experiences of each trip to ensure that the itinerary makes sense and you discover the essence of the territory. In this sense:
2.- We generate experiences that help to enjoy and interpret the territory.
3.- We choose charming places for the client to enjoy health, Nature, vital experiences and the authenticity of the local people. In addition, with your decision, you are contributing to the improvement of the environment thanks to the support and dissemination we make of the territory.
4.- We understand travel as an opportunity to learn and grow personally.
5.- We propose a 4D Tourism (Dynamic, Educational, Different and Fun)
6.- We are concerned about the planet’s sustainability and the effects of mass tourism, which is why we promote trips, routes, getaways and other activities that incorporate as many components as possible within the framework of sustainable tourism and responsible.
7.- We offer our travellers to be part of a “Community of travellers“, which allows them to attend informative talks, carry out exclusive activities, learn more about their resources as travellers and obtain discounts on Tours or Activities.
8.- Our values as an agency serve as the basis for selecting the appropriate experiences and collaborators to prepare our proposals.
On our website, you will find Tours (whether in Travel, Route or Getaway format), as well as activities and events (which you will find in the section Schedule). All this is available from a central menu system or through our powerful search engine.
You will also find temporary promotions, which we invite you to visit regularly from time to time.
Our product is specialized in short and medium-distance destinations and is classified according to their theme: hiking, cycling tourism, Nature, gastronomy, culture, etc. In addition, in the “Get Inspired” section, we can make it very easy for you to select trips or activities based on your interests.
Once you access the different proposals, you will see that we suggest trips or similar activities located in the same area so that you can better decide what you want to do.
We recommend that you register as a user and member of the Creative Rural Community to periodically receive an e-mail in which we will inform you about our news and outstanding offers, save the proposals that you liked the most, sign up for our events, access a personalized agenda based on your interests, and accumulate points with which to obtain discount coupons for your next trips or activities.
Oh, and be sure to visit our Blog, with news and articles designed for travellers and lovers of Nature and the rural environment.
To book one of our offers, you must register as a user with your email. Choose your trip and make the payment or pre-reservation. For some Tours or Activities, you will see the possibility of adding other services or experiences and thus add more fun or guarantee to your experience. We invite you to carefully read both the content of the program and the additional proposals we make. You decide which options are the ones that interest you the most. Only if the confirmation of the services can be automatic will you see the payment options by card or Paypal activated. Otherwise, the only option available will be to pay by bank transfer. To make this transfer, we will receive your request beforehand and respond quickly, within a period that is usually 24/48 hours from the payment or pre-blocking.
As you can see, booking your Tour or activity with Creative Rural is very simple.
1.- You only have to select the Tour or the desired activity and a few parameters we will ask you for, such as the departure date, the number of adults and children, the departure city or the type of room.
2.- The page will show you the trip’s total price.
3.- Click on Reserve and begin Step 1 of the reservation
4.- Enter the passenger data and click Continue.
5.- Continue with Step 2. Add if you want something extra and if you have a discount code or redeem your Loyalty Points. Continue.
6.- Step 3: Select your payment method. You can pay by transfer or by credit card (only with a transfer in the case of Tours or activities whose confirmation is not immediate)
7.- Step 4: Confirmation. You will receive an email confirming your reservation or pre-reservation and your order number.
If you have a discount code, remember to email promociones@creativerural.com to activate it.
Payment Options
Our activity offers must be paid at the time of purchase, while for Tours, payment in instalments is allowed:
- Payment of 40% of the Tour at the time of making the reservation, and the remaining 60% must be paid when the combined travel contract is formalized or according to the payment schedule that the agency informs the client of before making the reservation). This generally means at least fifteen days before departure (seven days for short breaks). If the client does not make the rest of the payments on the dates indicated by the agency, the place will be considered cancelled, applying, in such a case, the conditions outlined in the cancellations section.
Your payment can be made with the following methods:
– Payment online through our booking engine (the following credit cards are valid: Visa, Master Card / Euro Card), or
– Bank transfer (in Banco Sabadell account number ES51 0081 0129 4400 0172 1775 in the name of Creative Rural, S.L). Suppose only the transfer payment appears active (not the card or Paypal payment). In that case, the trip or activity is not immediately confirmed, so it is better to wait for us to confirm availability. As a reference for the income, you must indicate your order number and your name. For any questions that may arise, you can send us an email at reservas@creativerural.com.
You will also find temporary promotions, which we invite you to visit regularly from time to time.
Our product is specialized in short and medium-distance destinations and is classified according to their theme: hiking, cycling tourism, Nature, gastronomy, culture, etc. In addition, in the “Get Inspired” section, we can make it very easy for you to select trips or activities based on your interests.
Once you access the different proposals, you will see that we suggest trips or similar activities located in the same area so that you can better decide what you want to do.
We recommend that you register as a user and member of the Creative Rural Community to periodically receive an email in which we will inform you about our news and outstanding offers, save the proposals that you liked the most, sign up for our events, access a personalized agenda based on your interests, and accumulate points with which to obtain discount coupons for your next trips or activities.
Oh, and be sure to visit our Blog, with news and articles designed for travellers and lovers of Nature and the rural environment.
You will also find temporary promotions, which we invite you to visit regularly from time to time.
Our product is specialized in short and medium distance destinations; and classified according to their theme: hiking, cycling tourism, Nature, gastronomy, culture, etc. In addition, in the “Get Inspired” section, we can make it very easy for you to select trips or activities based on your interests.
Once you access the different proposals, you will see that we suggest trips or similar activities located in the same area to decide better what you want to do.
We recommend that you register as a user and member of the Creative Rural Community to periodically receive an e-mail in which we will inform you about our news and outstanding offers, save the proposals that you liked the most, sign up for our events, access a personalized agenda based on your interests, and accumulate points with which to obtain discount coupons for your next trips or activities.
Oh, and be sure to visit our Blog, with news and articles designed for travellers and lovers of Nature and the rural environment.
For your purchase to be successful, make sure that your credit card details are correct: card number, security code, expiry date and cardholder name (exactly as it appears on the card).
If you continue to have problems, contact your bank and check the amount of your credit limit, or if the e-shopping service is deactivated.
Once the purchase is completed, you will receive the voucher corresponding to the booking of your services.
For the Tours, and once we have checked the first payment (for the total or the deposit of 40% of the trip), we will send you provisional preliminary documentation (the pre-contract) of the trip to the email you have indicated in your booking. The vouchers, e-tickets and the PDF with the details of the circuit, itinerary, recommendations for the trip, currency, etc., will be delivered to you with the contract once you have paid the trip.
You will receive this contract and the final information by email a few days before the departure date (between 5 and 15 days before the trip).
You must print these documents only once and present them to the final supplier.
By entering your email and password you can access your private area, a personal and totally secure space, where you will find some sections. As this is a new feature, we can not yet detail the content and features that you will find.
Suppose you wish to request a modification to your booking. In that case, you must send us the request through the help form on our website (indicating your booking number) or to the email address indicated in your documentation. We will let you know if the modification or cancellation is possible after consultation with the supplier and the steps to follow to confirm the change.
We cannot guarantee that all bookings can be modified. However, we will do our best to facilitate our customers’ requests. In any case, booking modifications made by the customer may incur an additional cost.
Modifying a booking that includes an airline ticket normally involves a charge of 100% of the ticket price. However, we invite you to consult us because there are exceptions.
If you wish to request a cancellation of your booking, you must send us the request through the help form on our website (indicating your booking number) or to the email address indicated in your documentation (reservas@creativerural.com). Although you can indeed request cancellation at any time, you should be aware that this will entail a series of cancellation charges, which we will inform you of in due course, and which can be up to 100-5, as in the case of airline tickets or non-refundable hotel or activity fares. Depending on the date of the cancellation request, additional cancellation fees may be applied by the agency.
In any case, cancellations made by the client may incur an additional cost.
Cancelling a booking that includes an airline ticket typically involves a charge of 100% of the ticket price. However, we invite you to check with us because there are exceptions.
The traveller has 14 calendar days to exercise the right of cancellation without justification, provided that no non-refundable expenses have been incurred (such as the purchase of flights or non-refundable services) and that the departure date is at least 20 days before the date of cancellation.
In any case, we offer you the possibility of taking out cancellation insurance for all our tours. You can consult the details of this insurance coverage in the PDF you will find on the Tour information page. The cost and contracting of this cancellation insurance are shown in the second step of the booking process.
All trips and routes generally have basic medical assistance insurance included in the price, but this is not the case for Getaways or activities.
In any case, in all our Tours, we offer you the possibility of taking out complete Assistance and Cancellation Insurance, which covers up to 34 causes of cancellation.
ABOUT TRAVEL
Not all of them, only those where you see the indication “Group travel”. There is a second category of trips where there is no accompanying guide. Still, there are local guides at the destination who assist the group during the activities included in the programme. Finally, there are self-guided trips, where the agency provides the traveller with all the necessary information so they can follow the itinerary of the trip.
In any case, this point, along with many others, will be detailed in the trip documentation and is also included in the programme’s basic information.
The functions and responsibilities of an accompanying guide and a local guide are significantly different.
The main functions of the accompanying guide are to accompany the group on their trips and activities, ensure compliance with schedules, confirm daily services, attend to their needs as a group, provide solutions and alternatives in the event of unforeseen events and assist them at first in the event of an accident and liaise with the suppliers and the agency. The accompanying guide knows the destination but is not a specialist since it is not his role in the Tour.
As for the local guide, he is a specialist in the destination, for which he has received training (sometimes for several years). His primary function is to help travellers get to know interesting details of the destination visited, mainly using interpretive guidance, which it is intended to generate an emotional link between the traveller and the territory or phenomenon/heritage visited.
It is therefore important to know how to distinguish both figures and what we can request and expect from each of them.
At Creative Rural, we know that the leisure time you dedicate to your trips is something significant to you, so apart from offering you fun, we think it is essential also to allow you to learn new things during your stay, to come into contact with the natural spaces of the destination, and to interact whenever possible with the local population.
We like stories, and we think each trip should explain one, placing you in the centre.
In our society, finding times and places where we can meet like-minded people with whom we can share our hobbies is increasingly difficult. Social networks have brought us closer to old friends, colleagues, and people from other parts of the world, but this rapprochement is primarily digital.
Therefore, we think it is interesting to dedicate our time and effort to offer you the opportunity to meet in person at events, activities, getaways or trips with other people who are looking for the same as you: to have a good time, sharing hobbies and concerns with people such as: love for nature, involvement in achieving a more sustainable world, not stop learning to grow as people or the illusion to travel.
ABOUT CREATIVE RURAL
At Creative Rural, first as an active tourism brand in a rural environment and later as a travel agency, we serve hundreds of travellers like you every year, doing it in a professional and personalized way, valuing the trust they have deposited in us and respecting their values as travellers. Likewise, other Spanish agencies and even from different continents trust us every year to offer excellent Tours to their clients in Spain and the rest of Europe.
Since 2018 we have been one of the projects of the “Start-DMC Tourism” program of the Generalitat de Catalunya, which promotes innovative, experiential, emotional tourism initiatives that value the tourism resources of the territory.
Creative Rural has contracted a surety policy (as required by law) and another voluntary civil liability policy. Likewise, it rigorously complies with all the commitments and guarantees required by the travel regulations decreed by the regional government and the European Union Directive on package tours and linked travel services, which regulates the defence of consumers and users of this type of service. In this sense, Creative Rural had contracted an insurance or guarantee covering the agency’s possible insolvency before the traveller who contracted his trip with us.
You can contact us in several ways at any time, before, during or after your trip.
Customer Service Telephone: +34 608 917 099 during business hours (Monday to Friday, from 9:00 a.m. to 2:00 p.m., and from 4:00 p.m. to 7:00 p.m.).
Or by Email to: info@creativerural.com
